Our Commitment
At The HMO Roadmap, our highest priority is delivering outstanding value and quality through our services. We are dedicated to ensuring that your journey into HMO investments is both enlightening and successful. Understanding that every individual’s expectations and experiences are unique, we have tailored our Money Back Guarantee to reflect our confidence in the services we offer and our commitment to your satisfaction.
The HMO Roadmap
For The HMO Roadmap services, we are confident in the value of our content and the education we provide. Therefore, we offer a flexible 30-day Money Back Guarantee. If, within 30 days of beginning a Starter membership, you feel that our services have not met your expectations or have not contributed positively to your HMO investment journey, we invite you to reach out for a full refund. Please note that our Money Back Guarantee does not apply because you have not had time to use this service.
Mentorship Services
Our Mentorship Services are backed by an extended 45-day Money Back Guarantee, underlining our dedication to providing impactful and valuable guidance tailored to your HMO investment journey. To ensure that you derive the maximum benefit from our mentorship programmes, we outline the following essential conditions for eligibility for our Money Back Guarantee:
Active Participation: It is imperative that you attend at least two scheduled mentorship sessions each month and complete any work or tasks agreed upon at the end of each session with your mentor. This level of engagement is crucial for the mentorship to be effective and for you to apply the learned strategies and insights successfully.
If, after fulfilling these commitments, you still believe the mentorship has not provided the expected value, you will be entitled to request a refund within the 45-day period. Please provide a detailed written explanation of your experience and why the mentorship did not meet your expectations.
Our Promise to You
The structured approach to our training and mentorship services, emphasising active participation in our experience-based teaching, reflects our commitment to your success. We believe that by working closely together, we can achieve outstanding results and ensure that your investment in our service is both enjoyable and valuable.
Our unique Money Back Guarantees are a testament to our confidence in the value and effectiveness of our services, offering you peace of mind as you embark on your HMO investment journey.
Your Promise To Us
Should you at any point feel that the The HMO Roadmap or your Mentorship programme is not meeting your expectations, we ask that you communicate your concerns to us (or your mentor) as soon as possible.
This allows our team or your mentor the opportunity to address and rectify any possible issues as early as possible, ensuring that, should you wish to continue using our services, we can help ensure you are able to extract the most value possible.
While not a precondition for eligibility for a refund, this step is highly encouraged as it aids in enhancing the value you receive from our services, and helps us with our commitment to continuously improving our services.
How To Submit A Request
We handle all money-back guarantee requests with the utmost care and respect, aiming to process them within 30 days of receipt. Refunds will be issued to the original payment method, unless an alternative arrangement is made. Please submit any requests in writing by email to info@thehmoroadmap.co.uk.